SHIPPING

Canada

Total Extensions offers free shipping in Canada for orders over $200 before taxes. For $199 or fewer value orders, you can choose from our Canada Post flat rate of $15 or Priority mail services (Canada Post, Purolator, UPS, FedEx, etc.). Please note that the express courier company may vary depending on the chosen package option.

International Orders (Including United-States)

International orders shipping fees are calculated according to the weight and the dimensions of the package as well as the final destination. Our express international shipping partners may vary according to each country and your shipping choice.

Customs fees and import taxes may apply and are not the responsibility of Total Extensions.

The address must be complete, valid and have a physical existence for the order to be accepted (no delivery to a PO Box).

We do not ship or deliver on Saturdays and Sundays, as well as on holidays. Shipping fees are billed for each order at checkout.

Once the order has been transferred to Canada Post or to any of our international shipping partners, any damage or extra costs resulting from an extended delivery period is not the responsibility of Total Extensions.

Delivery times vary according to the product category, product availability and distance from our warehouse to your address. Orders are processed at the warehouse within 1 to 2 working days. Once the order has been shipped, it is delivered within 1 to 7 business days depending on the distance and your shipping option choice.

RETURNS AND EXCHANGES

The Total Extension team wholeheartedly wants your shopping experience to be as enjoyable as possible.

If you have any questions, comments or concerns about your order via this online store, please contact our customer service through our Contact page.

If you wish to return a product, it must be approved by the customer service. If so, you will get
an authorization number that must be clearly written on the box. Boxes without an authorization number will be automatically rejected.

Any return request must be sent within 48 hours after you have received your order.

When sending your return request, please provide your name, contact information, the reason for the return, the number of your order and the product(s) concerned.

A response will be sent to you within 24 to 48 hours during business hours.

ONLINE PURCHASES

Before submitting your order on our online store, you can verify all the details relating to it: list of products, sizes, and colors, prices, discounts in the case of promotional products, additional applicable charges as well as provincial and federal taxes.

Once the order is submitted, it automatically becomes an official purchase intent from you to Total Extensions, under the conditions described in the order summary online (checkout page). Total Extensions becomes responsible for the processing of your order only when you receive a
confirmation email.

We do not ship any order before full payment is completed. We only accept payments that have been authorized by a bank. Total Extensions reserves the right to refuse or cancel any order before shipment, as its discretion, even if the payment has been completed and approved. In this case, the order will be fully refunded. We value and care for your personal information and your privacy protection. To learn more
about our Privacy Policy, please read our Privacy Policy Page.

TO REACH TOTAL EXTENSIONS

Email: totalextensionslash@gmail.com
Phone number: 514-839-2870 or 450-735-2626

Address: 193, boulevard Industriel, St-Eustache, Québec, J7R 5P2, Canada.

Thank you for your trust!

All rights reserved, Total Extensions, 2018.

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