Shipping, Returns, and Exchanges
Total Extensions offers free shipping in Canada for orders over $250 before taxes. For $249 or fewer value orders, you can choose from our Canada Post flat rate of $15 or Priority mail services (Canada Post, Purolator, UPS, FedEx, etc.). Please note that the express courier company may vary depending on the chosen package option.
International Orders (Including United-States)
International orders shipping fees are calculated according to the weight and the dimensions of the package as well as the final destination. Our express international shipping partners may vary according to each country and your shipping choice.
Customs fees and import taxes may apply and are not our responsibility.
The address must be complete, valid and have a physical existence for the order to be accepted (no delivery to a PO Box).
We do not ship or deliver on Saturdays and Sundays, as well as on holidays. Shipping fees are billed for each order at checkout.
Once the order has been transferred to Canada Post or to any of our international shipping partners, any damage or extra costs resulting from an extended delivery period is not the responsibility of Total Extensions.
Delivery times vary according to the product category, product availability and distance from our warehouse to your address. Orders are processed at the warehouse within 1 to 2 working days. Once the order has been shipped, it is delivered within 1 to 7 business days depending on the distance and your shipping option choice.
Returns and Exchanges
The Total Extension team wholeheartedly wants your shopping experience to be as enjoyable as possible.
If you have any questions, comments or concerns about your order via this online store, please contact our customer service through our Contact page.
If you wish to return a product, it must be approved by the customer service. If so, you will get
an authorization number that must be clearly written on the box. Boxes without an authorization number will be automatically rejected.
Any return request must be sent within 48 hours after you have received your order.
When sending your return request, please provide your name, contact information, the reason for the return, the number of your order and the product(s) concerned.
A response will be sent to you within 24 to 48 hours during business hours.